Customer Service Representative

Job description

Do you have a passion for helping others and a knack for teamwork? Join our close-knit team as a Customer Service Representative and be a key player in providing exceptional teller services to our valued customers. This full-time position is at our Walmart Office in Fremont, NE, and offers a fantastic opportunity to dive into the world of finance and banking.

As a CSR, you’ll be the friendly face our customers rely on, handling a wide range of teller services with precision and care. You’ll work closely with other CSR’s, who also handle new accounts, and the branch manager, fostering a supportive and collaborative environment. This role is ideal for those who have outstanding customer service skills, show initiative, are detail-oriented, can multitask effectively, and are team players.

Requirements:

• Strong math skills, attention to detail, and a passion for providing exceptional customer service.
• Ability to work effectively as part of a small team, contributing to a positive and collaborative work environment.

Essential Job Duties:

• Provides outstanding customer service.
• Opens and maintains a cash drawer.
• Provides a complete range of customer services, including receiving deposits, verifying cash and endorsements, and issuing receipts, installment loan payments, making withdrawals, cashing checks, scanning work, and providing customer account printouts.
• Prepares cashier’s checks, money orders, gift cards as requested.
• Maintains proper cash management procedures, including counting and balancing cash drawers.
• Promotes Bank products and services, including opening new accounts, explaining available products and services, and gathering customer information to process new and existing accounts.
• Stays abreast of all campaigns and promotions.
• Assists customers with their day-to-day financial needs.
• Adheres to all bank policies and procedures regarding security, confidentiality, and compliance.
• Opens and closes office by following established security procedures.
• Completes duties assigned to the office.
• And other miscellaneous duties as needed.

Knowledge, Skills & Abilities:

• Strong communication skills to interact effectively with customers and team members.
• Strong math skills, including the ability to perform calculations quickly and accurately.
• Word processing and computer database skills.
• Excellent attention to detail to ensure accuracy in cash handling and transaction processing.
• Basic understanding and the ability to operate various office equipment such as: typewriter, printers, computers, fax, adding machine and copy machine.
• Ability to multitask.
• Ability to work in a fast-paced environment while maintaining a high level of professionalism.

Education & Experience:

• High school diploma or equivalent.
• Bilingual in Spanish and English preferred.
• Previous sales and money handling experience preferred, but willing to train successful candidates.

Physical Requirements:

• Ability to stand for long periods of time.
• Ability to lift to 25 lbs. of coin.
• Ability to be flexible as needed.

Benefits:

• Competitive salary based on experience
• Hiring bonus (requirements apply)
• 401(k) with 4% match
• Health, dental, vision, life, and AD&D insurance
• Disability insurance
• Health savings and flexible spending accounts
• Dependent care reimbursement
• Employee assistance and wellness programs
• Paid Leave (eligibility requirements apply) and 11 paid holidays
• Paid training and tuition reimbursement
• Payroll direct deposit
• Free bank services and employee discounts
• Discounted YMCA gym membership
• Profit sharing and retirement plan

Job Type

• Full-time
• Pay Range: $17.75 – $19.75 per hour
• Expected hours: 40 per week
• Schedule: Monday – Friday, Rotating Weekend Schedule
• Work Location: In person

Experience:

• Banking: 1 year (Preferred)
• Cash Handling: 1 year (Required)
• Customer Service: 1 year (Required)