Deposit Operations Manager

The Deposit Operations Manager is responsible for leading the bank's deposit operations function, ensuring that all deposit-related processes are accurate, efficient, compliant, and customer-focused. This role combines operational leadership, process improvement, regulatory compliance, team management, and strategic planning to support both customers and internal employees.

Essential Job Functions

• Shape operations strategy and drive process improvements, identify opportunities to streamline workflows, enhance efficiency, and reduce risk. Implement best practices and automation solutions to optimize workflows while ensuring accuracy and compliance with regulatory standards.
• Manage and oversee the daily operations for check clearing, ACH processing, transaction processing, debit card operations, remote deposit capture, and reconciliation within the required timeframes and troubleshoot item processing issues.
• Develop plans and objectives to ensure that deposit operational functions deliver a high standard of service to customers and employees.
• Maintain current knowledge of technological developments as related to areas of responsibility.
• Manage relationships with third-party vendors and service providers involved in deposit services, including negotiating contracts, monitoring service levels, and ensuring compliance with agreements
• Provide ongoing training and development opportunities for deposit services staff to enhance their skills.
• Manage various special projects assigned to the operational area as delegated by management.
• Implements and maintains established department and Bank policies, procedures and objectives and quality assurance.
• Collaborate with product development teams to review and enhance deposit procedures and services and ensure timely implementation of product updates and enhancements.
• Establish rapport while managing escalated and complex customer issues and ensuring high quality customer service.
• Serve as the bank’s deposit operations expert, providing guidance and support on deposit related products, services, and procedures.
• Exhibits superior customer service as a Lincoln Federal Savings Bank team member.
• Perform other duties as assigned to support the overall goals of the organization.

Skills and Education

• Bachelor’s degree in Business Administration, Finance, Economics, or related field, required.
• Several years of experience in deposit operations or retail banking, with a strong understanding of retail banking, deposit products, and services.
• Previous experience in a supervisory or managerial role, with demonstrated leadership and management skills.
• Experience with process improvement and operations efficiency initiatives.
• Knowledge of regulatory requirements and compliance standards related to deposit accounts.
• Excellent communication, relationship building, interpersonal and customer service skills, with the ability to effectively interact with customers, colleagues, and senior management.
• Strong analytical and critical thinking skills, with the ability to identify issues, analyze root causes, and implement effective solutions.
• Proficient in Microsoft Office Suite.
• Attention to detail, accuracy, and the ability to prioritize and manage multiple tasks in a fast-paced environment.