Customer Service Representative - Part-Time

Job description:

We are looking for a Customer Service Representative to join our Drive Thru at our Main Branch. As a key part of the branch’s success, this part‑time role offers the chance to work in a fast‑paced environment while still building strong relationships with customers. We are seeking someone reliable and available during peak drive‑thru times to help deliver consistent, high‑quality service each day.

Why You'll Love This Role:

• Fast‑paced & customer‑focused: You’ll assist customers through the drive‑thru, keeping transactions quick, friendly, and accurate.
• Perfect for part‑time seekers: Flexible hours that pair well with school, family, or other commitments.
• Skill growth: Build confidence in cash handling, communication, and banking systems with a supportive team.
• Community Connection: Build strong relationships with your team, and engage with communities through bank events, volunteer opportunities, and team activities.

Requirements:

• Availability for hours: Monday – Friday 3:00 p.m.-6:00 p.m. and every other Saturday, 7:00 a.m.-1:00 p.m. Some additional hours may be available, but not exceed 30 hours.
• Strong math skills, attention to detail, and a passion for providing exceptional customer service.
• Ability to work effectively as part of a small team, contributing to a positive and collaborative work environment.

Essential Job Duties:

• Provides outstanding customer service.
• Opens and maintains a cash drawer.
• Provides a complete range of customer services, including receiving deposits, verifying cash and endorsements, and issuing receipts, installment loan payments, making withdrawals, cashing checks, scanning work, and providing customer account printouts.
• Prepares cashier’s checks, money orders, gift cards as requested.
• Maintains proper cash management procedures, including counting and balancing cash drawers.
• Promotes Bank products and services.
• Stays abreast of all campaigns and promotions.
• Assists customers with their day-to-day financial needs.
• Adheres to all bank policies and procedures regarding security, confidentiality, and compliance.
• Opens and closes office by following established security procedures.
• Completes duties assigned to the office.
• And other miscellaneous duties as needed.

Knowledge, Skills & Abilities:

• Strong communication skills to interact effectively with customers and team members.
• Strong math skills, including the ability to perform calculations quickly and accurately.
• Word processing and computer database skills.
• Excellent attention to detail to ensure accuracy in cash handling and transaction processing.
• Basic understanding and the ability to operate various office equipment such as: typewriter, printers, computers, fax, adding machine and copy machine.
• Ability to multitask.
• Ability to work in a fast-paced environment while maintaining a high level of professionalism.

Education & Experience:

• High school diploma or equivalent.
• Previous sales and money handling experience preferred, but willing to train successful candidates.
• Physical Requirements:
• Ability to stand for long periods of time.
• Ability to lift up to 25 lbs. of coin.
• Ability to be flexible as needed.