Established in 1964 in Omaha, Nebraska, our family-owned financial institution's vision is to be the best in class in meeting the evolving financial needs of our customers. Our extensive history and family-owned legacy give us a deep and genuine understanding of how to serve and treat our customers. We offer a holistic financial approach with solutions for personal, business and wealth in three markets: Iowa, Nebraska and Texas.
As a community bank, we value long-term partnerships built on trust and integrity. As an employer, we take pride in building meaningful relationships and celebrating the unique differences that define each team member; it's what makes us a stronger unit. It's one of the many reasons why creating a strong culture of empowerment, support, and opportunity is an ongoing focus.
JOB SUMMARY
This position is responsible for administering and supporting the bank’s loan origination system and other software platforms used throughout the lending process. This role ensures system integrity, manages configurations, provides user support, and partners with business units to optimize workflows and maintain compliance.
ESSENTIAL FUNCTIONS
System Administration (40%)
- Maintains and configures loan origination and related lending systems to ensure optimal performance and compliance.
- Keeps up to date on system releases and makes recommendations on new functionality to adopt.
- Collaborates with lending teams to identify process improvements.
- Designs and implements enhancements to lookup table configurations, user interface, and workflows.
- Manages user access, security roles, and permissions.
- Monitors and maintain data quality within the systems.
- Monitors routine data imports and troubleshoots import issues.
System Support & Troubleshooting (25%)
- Provides technical support to end-users.
- Troubleshoots and resolves basic system issues.
- Coordinates with vendors to escalate and resolve more complex system issues, when they arise.
Training & Documentation (10%)
- Maintains existing documentation and procedures.
- Develops new documentation and procedures for system enhancements and/or new functionality.
- Provides training to new and existing end users.
Project Management (10%)
- Supports business unit projects involving lending technology.
- Serves as point of contact between the bank and vendors for implementation projects.
- Scopes and prioritizes systems enhancements and upgrades.
- Manages project plans and timelines to ensure projects are completed on schedule.
Reporting (10%)
- Creates new reports within the lending systems as needed.
- Maintains existing reports within the systems to ensure proper filters and information is being provided.
- Generates and distributes weekly and monthly reports from the systems.
- Assists with preparation of monthly asset quality reports.
- Reconciles data from lending systems to the core platform.
Leadership (5%)
- Demonstrates leadership as an individual contributor by sharing knowledge, modeling high standards, fostering accountability, and promoting open communication.
Performs other duties as required and assigned.
KNOWLEDGE, SKILLS AND ABILITIES
- Strong understanding of loan origination processes and lending compliance requirements.
- Proficiency in system administration, troubleshooting, and vendor coordination.
- Demonstrates an understanding of artificial intelligence concepts and a willingness to adopt and advocate for AI-driven solutions to enhance efficiency and decision-making.
- Ability to analyze business needs and recommend technology solutions.
- Excellent communication and training skills.
- Ability to use Microsoft Office to perform moderately complex tasks in Excel, Word, and PowerPoint.
- Strong time management skills and an ability to prioritize multiple tasks to meet deadlines.
- Ability to travel occasionally to attend vendor events, conferences, or trainings.
- Ability to complete the required training by assigned due date.
- Ability to maintain regular and reliable attendance.
EDUCATION*
- Minimum of a Bachelor’s degree in Business, Finance, Information Systems, or related field required.
EXPERIENCE*
- Minimum 3–5 years of experience in lending operations or system administration required.
- Experience with loan origination systems and financial reporting tools preferred.
*Equivalent education and experience will be considered
PHYSICAL REQUIREMENTS
While performing the duties of this job, the employee is regularly required to stand; use hands to handle or feel; reach with hands and arms; and talk or hear. The employee frequently is required to walk. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception.
WORKING CONDITIONS
This job is operated in a professional office environment with normal office working conditions. This role routinely involves using standard office equipment such as computers, phones, photocopiers, filing cabinets, etc.
AFFIRMATIVE ACTION
Security National Bank provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.