Operations Assistant

Hours of Work: Full Time, Monday through Friday 8:00 a.m. to 5:00 p.m.

Location: 6003 Old Cheney Road, Lincoln, NE 68516

Primary Job Purpose:

The primary responsibility will be to perform daily operations and audit functions, assist retail and other departments with daily questions and assist with various other duties. Responsible for a variety of regular and recurring moderately to highly complex functions including debit card dispute processing, daily wire processing, new account audits and reviewing account transaction anomalies.

Essential Responsibilities and Duties:

• Daily review of signatures on high dollar checks
• Daily review of restricted accounts (90 days, two signatures required)
• Daily review of the suspect kiting report
• Assist in daily wire processing
• Perform branch CIP audits
• Assist with clearing BSA transaction alerts
• Process Medicare verifications
• Assist in calling overdrawn accounts with ODP
• Assist with ODP coding
• Daily closed account maintenance
• Produce dormant/inactive account letters
• Provide support to bank staff; point of contact for ACH inquiries
• Cross train to assist with other operational duties
• Other duties as assigned

Job Specifications

 Work Direction:  This position reports to the Operations Officer.

 Accountability:  This position has access to and knowledge of the financial situation of customers and the  financial institution.  The utmost discretion and confidentiality must be exercised with all data.

Work Relationship:  Daily contact and continuous contact with internal customers, vendors, and external customers.  Must be able to communicate in a clear, concise, and pleasant manner.

Supervision:  This position has no supervisory responsibilities.

Affirmative Action: Equal Opportunity Employer Veterans/Disabled

JOB QUALIFICATIONS

•  Minimum of one to three years of retail banking experience
• Ability to handle high volume workload, prioritize and function effectively to meet deadlines in a fast-paced environment
• Demonstrated ability to work well with people, both internally and with external customers and vendors
• Excellent interpersonal and conflict management skills with the ability to represent the department in a positive and professional manner.
• Excellent oral and written communication skills required
• Ability to handle confidential information
• Robust research abilities and fraud detection skills