Customer Service Representative - Arlington Branch

We are currently looking for an enthusiastic individual to provide a range of teller services for our customers while providing an amazing customer experience. Becoming a Customer Service Representative (CSR) is a great way to get a glimpse into the broad world of finance and banking.

The Customer Service Representative position will be responsible for handling client relations, operating a teller window and providing prompt, efficient and accurate customer service while representing the Bank in a courteous, professional manner.

Why You’ll Love This Role:

• Customer Interaction: Build meaningful relationships with customers while assisting them with their banking needs.
• Career Growth: We offer competitive pay rates and ample opportunities for advancement within the banking industry.
• Skill Development: Enhance your expertise in teller operations and customer service while working with a team that values your input and supports your growth.
• Community Engagement: You’ll primarily train at our Main Bank then work at your designated branch, but you’ll also have opportunities to participate in community service, volunteer activities, and staff events that bring our entire team together.

Requirements:

• Availability for varying operation hours Monday-Friday and every other Saturday rotation.
• Strong math skills, attention to detail, and a passion for providing exceptional customer service.
• Ability to work effectively as part of a small team, contributing to a positive and collaborative work environment.

Essential Job Duties:

• Provides outstanding customer service.
• Opens and maintains a cash drawer.
• Provides a complete range of customer services, including receiving deposits, verifying cash and endorsements, and issuing receipts, installment loan payments, making withdrawals, cashing checks, scanning work, and providing customer account printouts.
• Prepares cashier’s checks, money orders, gift cards as requested.
• Maintains proper cash management procedures, including counting and balancing cash drawers.
• Promotes Bank products and services, including opening new accounts, explaining available products and services, and gathering customer information to process new and existing accounts.
• Stays abreast of all campaigns and promotions.
• Assists customers with their day-to-day financial needs.
• Adheres to all bank policies and procedures regarding security, confidentiality, and compliance.
• Opens and closes office by following established security procedures.
• Completes duties assigned to the office.
• And other miscellaneous duties as needed.

Knowledge, Skills & Abilities:

• Strong communication skills to interact effectively with customers and team members.
• Strong math skills, including the ability to perform calculations quickly and accurately.
• Word processing and computer database skills.
• Excellent attention to detail to ensure accuracy in cash handling and transaction processing.
• Basic understanding and the ability to operate various office equipment such as: typewriter, printers, computers, fax, adding machine and copy machine.
• Ability to multitask.
• Ability to work in a fast-paced environment while maintaining a high level of professionalism.

Education & Experience:

• High school diploma or equivalent.
• Bilingual in Spanish and English preferred.
• Previous sales and money handling experience preferred, but willing to train successful candidates.

Physical Requirements:

• Ability to stand for long periods of time.
• Ability to lift to 25 lbs. of coin.
• Ability to be flexible as needed

Benefits:

• Competitive salary based on experience
• Hiring bonus (requirements apply)
• 401(k) with 4% match
• Health, dental, vision, life, and AD&D insurance
• Disability insurance
• Health savings and flexible spending accounts
• Dependent care reimbursement
• Employee assistance and wellness programs
• Paid time off (eligibility requirements apply) and 11 paid holidays
• Paid training and tuition reimbursement
• Payroll direct deposit
• Free bank services and employee discounts
• Discounted YMCA gym membership
• Profit sharing and retirement plan

Job Type

• Full-time
• Pay Range: $17.00 – $19.00 per hour
• Expected hours: 40 per week
• Schedule: Monday – Friday, Rotating Weekend Schedule
• Work Location: In person

Experience:

• Banking: 1 year (Preferred)
• Cash Handling: 1 year (Required)
• Customer Service: 1 year (Required)