Operations Application Support Specialist - Any Heartland Bank Location

Operations Application Support Specialist – Any Heartland Bank Location

• Do you have experience with banking or retail technology?
• Are you at your best in a constantly-changing, progressive and complex environment?
• Do you want to make a difference in the lives of customers and coworkers by providing them with technical and other kinds of assistance?
• Do you enjoy finding smarter ways to work, such as improving processes to boost efficiency, cut costs, and make operations run more smoothly?
• Are you comfortable designing workflows and connecting data across different systems to help everything work together seamlessly?

If you can answer “Yes” to these questions, Heartland Bank may have a career opportunity for you.  Heartland Bank is a growing organization seeking a talented Operations Application Support Specialist to join our Bank’s Operations Team.  The position could be located at any Heartland Bank Branch, with travel to the Geneva headquarters expected on an “as needed” basis.

What is the role of Operations Application Support Specialist?

The Operations Application Support Specialist understands existing and emerging technology for deposit operations and other banking matters.  Responsibilities includes analyzing needs and assisting in the maintenance of the Bank’s computer systems to ensure the uninterrupted delivery of products and services, while working with the core vendor to implement new products or services or address issues.

What will you do as Operations Application Support Specialist?

This position manages the installation of core banking software releases and provides training to ensure a knowledgeable staff.  The position assists customers and associates to actively support the Bank’s day-to-day operations by recognizing, researching and resolving issues and answering questions about products and services.   The person in this role will also regularly participate in process improvements to streamline operations, reduce costs and increase productivity.

What education/experience is preferred for Operations Application Support Specialist?

• Associate’s or Bachelor’s degree in Information Technology or related field
• Two to four years of computer-related experience
• Six to eight years of position-related experience
• Retail or banking IT experience preferred
• Experience with DocuSign workflow and Nintex Robotic Process Automation (RPA) preferred
• OR equivalent combination of education and experience

If you are seeking a career with an organization that encourages personal development, growth, change, responsibility and success, please submit an application on our careers portal.  You may also attach and submit a cover letter and resume to this online application.