Loan Processor

Job Title: Loan Processor

Status: Non-Exempt

Reports To: Chief Operations Officer

Supervisory Responsibilities: N/A

Job Summary: The Loan Processor provides comprehensive support to First State’s consumer and commercial lending operations by preparing accurate loan documentation, ensuring compliance with regulations, and facilitating efficient loan processing. This role collaborates closely with loan officers, assistants, and external partners to verify information, resolve documentation issues, and coordinate loan closings. By balancing attention to detail with strong communication and teamwork, the Loan Processor helps ensure smooth loan operations, regulatory adherence, and a positive experience for both internal staff and customers.

Essential Functions:

Job Specific:

• Prepare loan documents with accuracy, maintaining up-to-date knowledge of loan regulations to ensure proper disclosures and compliance.
• Partner with the Loan Operations Team Leader to implement processing software updates and respond to regulatory changes.
• Review legal documentation, including title reports, insurance policies, and flood certificates, to verify completeness and accuracy.
• Collaborate with loan officers and regional loan assistants to ensure proper documentation is obtained in an effective and efficient manner.
• Serve as a backup for all loan processors, providing accurate documentation for all loan types across the Bank.
• Review documents for compliance, identify discrepancies or issues, and take appropriate corrective action.
• Communicate with borrowers, title companies, attorneys, and other parties by phone, email, or fax to verify or obtain required information.
• Balance transactions with title companies or attorneys to ensure accurate and timely closings.
• Maintain a working knowledge of the bank’s overall operations to assist staff with loan processing and closing questions.
• Retrieve and research loan files as needed to ensure accuracy in documentation and processing.
• Distribute completed loan packages to the appropriate internal and external parties.
• Perform additional tasks as assigned to support loan processing and organizational operations.

Bank Specific:

• Exhibit professionalism in appearance and attitude, maintaining confidentiality and ethical behavior at all times.
• Provide timely assistance and support to both co-workers and customers, ensuring exceptional service and accurate information.
• Demonstrate a commitment to The First State Way by upholding First State’s customer service standards in all interactions, fostering positive relationships with both external customers and internal team members.
• Adhere to regular attendance, punctuality, and break schedules.
• Take responsibility for personal actions and be accountable for performance.
• Promote and cross-sell company services while participating in training opportunities as required.
• Complete annual bank-wide training as required, ensuring all necessary knowledge and skills are up to date.
• Remain vigilant and knowledgeable about crisis procedures, including emergency protocols such as robbery.
• Comply with all bank policies, procedures, and regulations, and report any concerns to Human Resources or upper-level management immediately.

Knowledge, Skills, and Abilities (KSAs):

• Proficient in Microsoft Office and general office machinery.
• Attentive to detail with a high degree of accuracy.
• Self-motivated and capable of working independently.
• Effective at interacting with customers, management, and other employees.
• Strong critical thinking, problem-solving, and analytical skills.
• Excellent customer service orientation and communication skills, both verbal and written.
• Flexible and able to work under pressure, prioritize tasks, and meet deadlines.
• Well-organized with a courteous and diplomatic approach.
• Demonstrates sound judgment and strong organizational skills.
• Able to hear and communicate effectively with customers, co-workers, and external contacts.
• Proficient in reading and writing.

Qualifications:

• Bachelor’s degree in Business Administration, Finance, Accounting, or a related field; or commensurate experience in loan processing or loan operations.
• Prior experience in loan documentation, processing, or lending support preferred.
• Knowledge of loan documentation standards, regulatory compliance requirements, and related lending regulations preferred.
• Valid motor vehicle driver’s license required.

Physical Demands:

• Engage in routine physical activities such as walking, standing, sitting, stooping, bending, pushing, and pulling.
• Ability to read reports and use a computer effectively.
• Lift and carry items up to 30 pounds daily, including file boxes and office supplies.

Work Environment:

• Primarily indoors in an environmentally controlled setting.
• Occasional travel by car to visit other company locations may be required.
• Flexibility for occasional evening and weekend work to achieve established goals.

Note: The statements herein are intended to describe the general nature and level of work being performed by the employee assigned to this position.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the employee.