Home Solutions Team Associate

Primary Job Purpose:  Perform Collections and Home Solutions functions for mortgage loans ensuring attention to detail, accuracy and timely completion meeting all deadlines. Maintain compliance with all federal, state, government and banking rules and regulations as well as agency guidelines.

Essential  Responsibilities and Duties:

• Provide outstanding customer service to borrowers, internal bank employees,
• Make outbound collection calls and follow-up calls as needed
• Prepare daily, weekly and monthly reports as necessary for management review
• Complete monthly default status to Investors and Insurers
• Process past due payments
• Maintain secure records of confidential information in an organized fashion
• Review and decision borrower response packets when submitted for workout.
• Process workouts, for example, loan modifications, forbearances, repayment plans, as well as short sales and mortgage releases
• Complete special projects as requested by management.
• Regular work schedule with a level of flexibility based on demand
• Responsible for maintaining banking and departmental polices and procedures

Job Specifications

Work Direction: This position reports to the Mortgage Home Solutions Team Manager

Accountability: This position has access to and knowledge of the financial situation of customers.  The utmost discretion and confidentiality must be exercised with all data.

Work Relationship: Regular contact with internal and external customers. Must be able to communicate in a clear, concise, and pleasant manner.

Supervision: This position has no supervisory responsibilities.

Affirmative Action:  Equal Opportunity Employer Veterans/Disabled.

JOB QUALIFICATIONS

• Strong customer service skills
• Prior banking and/or mortgage experience beneficial
• Ability to work in a team environment
• Good listening skills
• Ability to manage and complete multiple tasks
• Ability to adapt to daily, varied workflow and responsibilities
• Ability to handle confidential information
• Some experience with Microsoft Office Product