Secondary Market Ops Processing Supervisor

Position Summary: The Mortgage Loans Processing Supervisor works with all internal secondary market staff and directly supervises mortgage loan processors and oversees processing quality. We are looking for a leader who genuinely cares about their team’s growth and well-being. You should be committed to fostering a supportive and inclusive environment, providing continuous feedback, and creating opportunities for professional and personal development. If you believe in empowering your team and driving meaningful change, this role is for you.

This role is eligible for hybrid work from home opportunity under the work from home guidelines up to three days per week upon completion of onboarding.

Essential Functions:

• Lead, coordinate and contribute to the daily activities of the Mortgage processing team as well as oversee daily workflow of all processing responsibilities.
• Assist in hiring decisions and provide initial and ongoing training for all direct reports while mentoring and completing evaluations for mortgage loan processors.
• Monitor key metrics including creating, analyzing and providing regular reports to management.
• Facilitate pipeline calls with processing staff and sales, escalate issues to management as appropriate and ensure timely underwriting, closing, and internal timelines are being met.
• Maintain and demonstrate in-depth knowledge of relevant compliance regulations and Union Bank policies and procedures in addition to Agency and Investor guidelines. Responsible for all written procedures in the loan processing role.
• Develop direct reports’ knowledge and application of compliance requirements and investor guidelines.
• Participate in the formulation and implementation of new and revised processes and procedures.  Supervisors must maintain a continuous improvement mindset identifying and facilitate change in areas of processing and lifecycle workflow that would improve efficiency and accuracy.
• Processes select Employee loans, which includes initial disclosures, re-disclosures production.
• Responsible for managing risk in loan processing and collaborating with management team members to minimize the potential for losses, negative customer experience, while maintaining operational speed.
• Lead by example in creating ways to challenge team while providing ongoing motivation and positive reinforcement.
• Assist management with the development of department goals and strategy.
• Maintain set security and quality controls to protect the area against unnecessary risk and/or exposure and alert management of suspicious activity.
• Understand and adhere to all bank policies, laws and regulations applicable to their role. Complete compliance training; follow internal processes and controls as required.
• Ensure subordinates are trained and comply with bank policy, laws and regulations applicable to their roles.  Monitor subordinates’ adherence to internal controls and take action to address employee performance issues.
• Perform other job related duties or special projects as assigned.
• Regular and reliable attendance is an essential function of this position.. 

Qualifications:

• Minimum of 4 years secondary market mortgage processing experience.
• OR 6-10 years secondary market mortgage processing experience including NIFA, VA, Conventional (Fannie, Jumbo, HFA products), and FHA. Including experience with specialty products such as IRRRLs and Streamlines is ideal.
• 6 years minimum industry experience required.  Note, all minimum experience must be in a post TRID regulatory environment.
• Prior secondary market loan underwriting or loan origination experience in addition to the processing experience is highly desirable.
• Exceedingly skilled at loan product strategy, ability to solve qualification problems by switching products, paying liabilities, adjusting asset needs, etc. Can assist the sales and operations managers in evaluating pre-qualification and consumer product placement efficacy is a plus.
• Go-to person for tackling new challenges and figuring out how to get something done. When faced with something unfamiliar, you will not hesitate to look it up, learn quickly, and figure out how to get it done. You thrive on solving problems and navigating uncharted territory is ideal.
• Scope of processing experience must be no less than 500+ loans and include, VA, FHA, and Conventional mortgage loan types, both purchase and refinance.
• Through understanding of investor and agency guidelines applicable to secondary market mortgage.
• Knowledge of Federal compliance regulations and Nebraska State law as applies to consumer purpose Real Estate.
• Bachelor’s degree preferred, but not required.
• Prior supervisory, management, and or leadership training strongly preferred.
• Computer Skills Required: This role demands a high level of proficiency with computer systems and an understanding of how to use software to achieve goals.
  • Technology Evaluation and Training: Ability to evaluate if technology initiatives are being executed effectively in the loan life cycle and provide end-user training to staff.
  • Collaboration and Organization: Proficiency in using collaboration tools like shared drives and documents, digital workspaces, and the ability to digitally organize, store, and retrieve files and documents. Capable of managing multiple software applications and tasks simultaneously.
  • AI Proficiency: Skilled in prompting AI to return desired search results, assist in idea generation, and solve problems.
  • Data Quality Management: Strong understanding of data quality principles to ensure accurate and consistent data across systems.
  • Technical Aptitude and Integration: Technical aptitude to learn or comprehend the integration pathways key data points travel. Ability to influence the enforcement of data standards, effectively test and implement new integrations, and recognize the impact of errors on data health.
• Processing expectations at Union Bank & Trust are compatible to pre-underwriting.
• More than accurate data entry and document organization, it is strategizing minimum documentation required to support loan approval, analysis of the content of all documentation, identifying missing documentation and facilitating collection directly with the consumer, calculating income according to agency expectations, ensuring assets and cash to close requirements, review title reports, and assessing insurance coverage to provide a few examples. Loans do not move from Originator to Underwriter for a pre-conditioning “to do list,” rather Originator to Processor. Candidates must be able to work in, and support, an operations structure of this nature. 

Preferred Talents:

• Time efficient in managing multiple projects and deadlines
• Accurate and detailed
• Effective communicator
• Independent with team orientation
• Customer service focused
• Self-directed and takes initiative
• Projects a professional image and positively promotes the bank’s products, services and policies

Working Environment:

Indoor work – not exposed to outdoor elements or hazards. 

Some sedentary work and occasional lifting and/or carrying up to 10 pounds.

This role is eligible for hybrid work from home opportunity under the work from home guidelines upon completion of onboarding.

PLEASE VIEW THE APPLICANT TERMS & CONDITIONS BEFORE PROCEEDING WITH YOUR APPLICATION.