Customer Service Representative Part-Time

We are currently looking for an enthusiastic individual to provide a range of teller services for our customers while providing an amazing customer experience. Becoming a Customer Service Representative (CSR) is a great way to get a glimpse into the broad world of finance and banking.

The Customer Service Representative position will be responsible for handling client relations, operating a teller window and providing prompt, efficient and accurate customer service while representing the Bank in a courteous, professional manner.

Hours: The hours of the CSR (Part-time) position are every Monday, Tuesday, Wednesday, Thursday, & Friday, 3:00 p.m.-6:00 p.m. and every other Saturday, 7:00 a.m.-1:00 p.m. Some additional hours may be available, but not exceed 30 hours.

Essential Functions

• Provides outstanding customer service.
• Opens and maintains a cash drawer.
• Provides a complete range of customer services, including receiving deposits, verifying cash and endorsements, and issuing receipts, installment loan payments, making withdrawals, cashing checks, scanning work, and providing customer account printouts and open new accounts.
• Prepares cashier’s checks, money orders, gift cards as requested.
• Balances transactions at the end of the day and verifies cash totals.
• Promotes Bank products and services, including opening new accounts (exclude in Drive-Thru), explaining available products and services, and gathering customer information to process new and existing accounts.
• Stays abreast of all campaigns and promotions.
• Assists customers with their day-to-day financial needs.
• Opens and closes office by following established security procedures.
• Completes duties as assigned to the Branch.
• And other miscellaneous duties as needed.

Job Requirements and Qualifications

Education:

• High school diploma or equivalent.

Knowledge/ Experience:

• Strong communication skills (verbal/written).
• Word processing and computer database skills.
• Excellent attention to detail.
• Ability to multitask.
• Ability to job rotate with branch duties.
• Ability to work both independently and in a team environment.

Other Requirements:

• Ability to stand for long periods of time.
• Ability to be flexible as needed.
• Ability to lift 25 pounds.

• In the performance of their respective tasks and duties, the employee will maintain knowledge of the Bank Secrecy Act regulations and all other regulatory, security and bank policies and procedures.

• Company Conformance-In the performance of respective tasks and duties, the employee is expected to successfully perform quality work within deadlines with or without supervision, interact professionally with other employees, customers, and suppliers; work effectively as a team contributor on all assignments and work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
• Other Duties -This job description in no way should be construed as a contract for employment. These job duties may be subject to change at any time due to reasonable accommodation or other reasons.  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
• RVR Bank is an EEO Employer/Vet/Disabled.