Retail Banking Supervisor
Retail Banking Supervisor – Omaha - Arbor
Five Points Bank is seeking a team member to continue making us the better bank – we are committed to the success of our team and our customers. Five Points Bank is the 10th largest bank chartered in Nebraska and has over 1.8 billion in assets. We are a growing financial institution and continue to grow in the Omaha market. Please see the career opportunity below and how you can be part of the Five Points Bank Team.
Five Points Bank in Omaha is seeking a Retail Banking Supervisor. Candidate responsibilities will include promoting and implementation of Treasury Services with Cash Management and Remote Deposit Merchant Capture Products with customers. Assisting customers with opening accounts and/or any changes to their existing accounts. Promote market to potential customers. Being a strong team leader in supervising staff, scheduling, balancing, and maintaining branch access and security.
Essential Functions:
- Treasury Services and Cash Management and products
- Present information and explain available Cash Management and Remote Deposit Merchant Capture products and service to prospective business customers
- Set up customer with Remote Deposit at their place of business
- Educate customers on how to use the products
- Provide customer service to business customers following the implementation/set up
- Opening New Accounts and products
- Opening Checking, Savings, CD’s, IRA’s and HSA’s
- Order Debit Cards, Checks, Endorsement Stamps, Foreign Currency
- Process account changes, close accounts investigate unauthorized transactions
- Process the renting, accessing and closing of safe deposit boxes
- Educate customers on available services such as; internet banking, bill pay, courtesy coverage, etc.
- Observe suspicious behavior and report any such activity
- Maintain adequate office supplies at the facility
- Answer phones and provide exceptional customer service to internal and external customers by resolving problems/inquiries either via the phone or in person
- Managing Staff and Processes
- Cultivate a strong team culture
- Branch access and security
- Prepare certified checks, cashier’s checks and gift cards as requested
- Facilitates buys and sells to the vault and/or supervisors lead teller in these transactions
- Oversee balancing of all coin and currency to include vault and coin machines
- Buys and Sells of Gift cards and maintain inventory controls
- Prepares and processes coin and currency with the Federal reserve
- Scan Deposits and payment transactions
- Verification of buys and sells to tellers
- Daily balancing of all monetary instruments
- Maintain proper teller and vault cash levels including ordering coin and currency
- Audit teller drawers
- Scheduling for adequate coverage of facilities at all time
- Facilitates training of new retail banking staff
- Facilitate meetings to disseminate retail banking training information
- Keep staff informed of pertinent changes in operational policy and procedures
- Enforce policies and procedures
- Verify and approve time sheets for hourly staff
- Prepare teller performance appraisals and disciplinary notices as required
- Overall functionality of the branch
- All other duties as assigned
Knowledge & Experience:
- Strong customer service skills with the ability to sell and cross-sell new products and services
- Management and Organizational Skills
- Banking experience with extensive training in the banking industry, rules and regulations
- Ability to work and solve client problems with minimal direct supervision
- Experience using Excel, Word and Outlook software and other administrative skills
- Time Management and ability to multi-task projects and customers
- Strong attention to detail and accuracy
Education/Training:
- Bachelor’s Degree preferred or equivalence work experience
- 3+ years of Retail Banking Experience which includes cash management, opening accounts, customer service and cash handling
- Extensive training in the banking industry, rules and regulations
- 3+ years of Management experience
Status/Standard Schedule:
Salary position Monday through Friday between the hours of 7:30 am – 6:15 pm, Saturday rotation and available for on call status when needed.
