Branch Manager - Immanuel Branch

As a family-owned business that spans five decades and three generations since 1964, we value relationships, supporting each other’s unique differences. We understand the importance of personal belonging which is why you’ll hear our employees talk about being part of the SNB family. Now, more than ever, as we’ve expanded our roots into new markets, it’s the prime time to join our growing team. As a community bank, we offer comprehensive financial solutions for personal, business, and private banking, treasury management, wealth management and mortgage needs in Nebraska, Iowa, and Texas. We have 10 convenient full-service branch locations in the Omaha and Council Bluffs as well as full-service branches in the Jordan Creek area of West Des Moines and in two Dallas locations: Uptown and Tollway. Learn more about our story at www.SNBconnect.com/About-Us or visit us on LinkedIn and Facebook.

 

**REQUIRED WORK SCHEDULE: Monday - Friday from 8:30am - 5:45pm, every other Saturday morning.**

 

JOB SUMMARY

This position is responsible for a single branch and is accountable for progressively developing and implementing strategies in the following areas:   personnel development, customer service, deposit and loan portfolio growth, fee income contribution, compliance, security, operations and audit, expense control, and maintenance.  In addition, the individual is responsible to assess performance and actions taken in the above areas and make necessary changes in pursuit of key performance indicator achievement.  Required to evaluate individual staff member performance and contribution, provide performance coaching and be a resource to assist staff.

 

ESSENTIAL FUNCTIONS

Leadership (50%)

• Manages branch team as a working manager, to include hires, trains, and provides on-going development for team as an active coach.
• Authors and conducts thoughtful Quarterly Review (QR) feedback for team members on a quarterly basis.  
• Administers corrective coaching and action when appropriate.
• Provides positive reinforcement and monitoring of all staff service expectation through observation, communication, and accountability.
• Coaches in the moment, while working alongside the team, not letting time pass between the coachable action and the coaching conversation.
• Assists with the introduction, training and implementation of new products/services.
• Actively involved in local community activities and organizations.
• Forms relationships and partnerships with businesses to enhance SNB image and contributes towards long-term growth and branch success.
• Conducts regular sales (stakeholders) meetings that keep staff informed and offers opportunities for discussion and mutual group growth.

 

Customer Service (20%)

• Consistently demonstrates appropriate and professional customer service.
• Models and upholds spirit of “Greeting” customers at the secured access door.
• Consistently provides the highest level of personalized service by going above and beyond with discernment.
• Actively participates and holds team accountable to provide service to customer phone inquiries through the ACD lines.
• Initiates efforts to increase service perception through employee motivation and positive reinforcement.
• Resolves exceptions in a timely manner, but always by stated deadline, as well as high level inquiries and complex customer issues.
• Provides encouragement and reinforcement of customer conversations through sales training, development and coaching. (Referral training)
• Ensures customer retention through providing an exceptional branch experience. .

 

Branch Performance (20%)

• Develops business plan and implements actions in pursuit of key performance indicators.
• Ensures ongoing assessment, provides coaching and feedback to team on KPI performance. Accurately tracks and monitors all branch sales statistics and communicates those to team, peers, and leadership. .
• Maintains existing portfolio of customers through follow-up and relationship reviews.
• Identifies competition in immediate vicinity and develops strategies to increase local market share.
• Supports marketing promotions and follow-up through branch and customer awareness.
• Initiates branch tactics towards sales growth and new customer acquisition and retention.
• Understands and helps guide team on underwriting and product guidelines for consumer credit.
• Proactively manages collection activity:
  1. Manages NSF and delinquent credit extensions.
  2. Initiates contact with the client to determine actions to resolve and follow-up to ensure resolution.
  3. Minimizes delinquencies/charge-offs by aggressive pursuit.
  4. Reviews PB collection efforts and provides training and coaching.
  5. Alerts Market Managers of new threats/opportunities in their market and researches and recommends appropriate strategies.

 

Branch Operations (10%)

• Actively participates in all meetings and assists with projects/assignments.
• Ensures required branch reports are submitted within the timelines.
• Ensures Branch compliance testing is completed and on time.
• Manages branch cash assets and other branch teller-related tracking.
• Monitors branch security and property, while maintaining and monitoring all branch internal controls.
• Surveys branch facility and surrounding grounds to ensure the location is clean, organized and without damage.
• Analyzes specific branch needs and submits recommendations for appropriate branch requests.
• Appropriately delegates responsibilities as a way to empower and develop team.
• Understands and participates in continued learning around banking regulations.

 

Performs other duties as required and assigned.

 

KNOWLEDGE, SKILLS AND ABILITIES

• Advanced knowledge of and experience in Branch Delivery to include deposits and lending techniques and practices
• Knowledge and understanding of basic management approaches such as work scheduling, prioritizing, coaching and process execution, as well as the ability to teach or foster development in others
• Knowledge of banking compliance with federal and state regulations
• Comprehensive knowledge of banking products and services
• Excellent communication  (verbal/written), interpersonal, consultative sales and presentation skills
• Strong business development, relationship management and lead generation skills
• Excellent organizational, problem solving, credit analysis and negotiation skills
• Ability to maintain a high degree of confidentiality with sensitive information
• Ability to demonstrate previous credit or lending skills
• Ability to demonstrate a medium level of expertise using Microsoft Outlook, Word and Excel
• Ability to make decisions, research and solve problems, work independently, and manage multiple priorities.
• Strong math skills to interpret financial information
• Ability to complete required training by assigned due date.
• Ability to maintain predictable and reliable attendance

 

EDUCATION* 

• Minimum of a Bachelor’s degree with emphasis in banking, finance, accounting, business or equivalent experience required

 

EXPERIENCE*

• Minimum of 2 - 4 years of banking-related supervisory experience with customer contact in a financial institution required

 

*Equivalent education and experience will be considered

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AFFIRMATIVE ACTION
 Security National Bank provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.