Customer Service/New Account Representative

Join Our Team as a Customer Service/New Account Rep!

Are you an experienced professional in retail banking with a passion for building strong client relationships? Our Deshler team is seeking a skilled Customer Service/New Account Representative to join our team and play a pivotal role in our deposit portfolio.

Primary Responsibilities & Duties:

• Provide exceptional & knowledgeable customer service.
• Maintain a positive attitude to effectively communicate with others by phone and in person.
• Open new accounts: DDA, Savings, Certificates of Deposit, IRA’s, & HSA’s.
• Cross-sell additional products when opening new accounts: Online Banking, ATM & Debit cards, Credit Cards, ID Protect Plus, Safety Deposit Box as well as informing the customer of our other services such as our loan products and financial services.
• Process customer transactions, including receiving deposits, verifying cash, issuing receipts, making withdrawals and cashing checks.
• Performs bank operations and security functions by properly inputting data for account transactions, handling cash drawer and vault transactions, managing cash levels and participation in dual-control functions (night depository, mail deposits and ATM transactions). 
• Assist customers with E-Bonds and I-Bonds.
• Available to work fluctuating hours, including Saturdays, and as the need arises, to cover for other employees on vacation or in their absence
• Participate with other bank staff in customer and prospect calls.
• Attend banking schools and seminars as required to maintain knowledge of bank products, policies and procedures and compliance.
• Complete special projects, as assigned.

Qualifications:

• Bachelor's degree in Finance, Business, Economics, or a related field.

• Must have at least 2 years in banking, finance, or a similar role.
• Strong understanding of banking products
• Excellent communication and interpersonal skills.
• Ability to work independently, prioritize tasks, and deposit targets.
• Proficiency in Microsoft Office Suite and banking programs/software.
• Familiarity with compliance requirements and industry best practices.
• Strong ethical values and commitment to maintaining client confidentiality.

Relationships:

• Responsible to the Retail Banking Manager and/or Market President for the fulfillment of functions and job responsibilities. 

• Will have extensive contact with customers, the public and the community and is to conduct relationships in a manner that will enhance the overall image and reputation of the bank.

Why work for us?

We offer an excellent benefits package including:

• Health, Dental & Vision Insurance
• 401(k) & Profit Sharing
• Paid Holidays
• Wellness Benefits
• Paid Vacation & Sick Time

Apply now to join us and play a key role in our deposit team!

Midwest Bank is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.