Information Systems Technician

Join Our Team as an Information Systems Technician!

Do you have a passion for technology and problem-solving? Do you thrive in a fast-paced environment where no two days are the same? Our Norfolk branch is seeking a skilled Information Systems Technician to join & play a diverse role on our team!

Primary Responsibilities & Duties:

• Troubleshooting IT help desk calls to resolve application, equipment, and other end user application and technical issues.
• Assist in maintaining network and system security.
• Perform installation and maintenance of desktop/laptop computer systems and associated software and peripheral devices.
• Maintain and develop documentation and procedures, sharing knowledge and effectively communicating with team members and management.
• Assist in the support and administration of network cabling (install, terminate, and troubleshoot), telephone/voicemail systems, video conferencing, and multi-media audio visual equipment.
• Communicate to Senior Vice President of Information Technology with recommendations for hardware and software needs.
• Assist in maintaining asset management, including an inventory of all computers and peripheral devices.
• Provide direction and information to vendors, consultants, and independent contractors as required.
• As assigned, completes special projects.
• Other duties as needed.

Qualifications:

• Associate degree in Computer Sciences, Technology, or other IT related degree and/or relevant experience preferred
• Experience with Microsoft Operating Systems and software preferred
• Preference for candidates with CompTIA A+, Security+, and/or Microsoft certifications.
• Have a passion for IT and have the willingness to learn new concepts.
• Ability to relate to and communicate effectively with customers and Bank employees at all levels.
• Punctual attendance during scheduled working hours required. Occasional after-hours support is required.
• Occasional travel required which may include overnight lodging.

• Strong ethical values and commitment to maintaining client confidentiality.
• Normal daily physical activities to include: walking, standing, sitting, stooping, bending, pushing, pulling, and occasionally lifting 5-50 pounds.

Relationships:

• Reports to the Senior Vice President of Information Technology.

• Will work closely with other IT and Operations employees and is to conduct relationships in a manner that will enhance the overall image and reputation of the bank.

• Will be called upon from time to time to participate with community organizations and in community projects.

Why work for us?

We offer an excellent benefits package including:

• Health, Dental & Vision Insurance
• 401(k) & Profit Sharing
• Paid Holidays
• Wellness Benefits
• Paid Vacation & Sick Time

Apply now to join us and play a key role in our IT team!

Midwest Bank is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.