Relationship Banker

SUMMARY OF JOB:
The Relationship Banker position will provide an exceptional customer experience by building and maintaining long lasting relationships with existing and prospective customers. 

This position is responsible for helping customers to understand and address their financial needs, providing solutions by utilizing a consultative sales and service approach, and processing teller transactions as needed.

ESSENTIAL JOB DUTIES:

• Effectively cross-sells the Banks services and products.
• Proactively contact clients to review and deepen their banking relationship as well as uncover and recommend additional products and services.
• May participate in local community events and prospecting to increase branch awareness.
• Actively participate in growing, serving and retaining the branch customer portfolio.
• Develop and manage midsized to large customer relationships to include all types of retail and business deposit products and services, maximize long-term customer satisfaction with cross-selling efforts and regularly meet with customers to satisfy financial needs.
• Meet or exceed branch assigned sales goals.
• Responsible for opening/closing procedures of branch.
• Process customer transactions, including receiving deposits, verifying cash and endorsements and issuing receipts, installment loan payments, making withdrawals, cashing checks, providing customer account printouts and scans work for remote capture.
• Provides customer access to safe deposit boxes (where applicable), answers the telephone, types or keys miscellaneous reports, forms, documents and other correspondence as needed.
• Balances transactions at end of day and verifies cash totals.
• Perform other job-related duties or special projects as assigned.

REQUIRED EDUCATION, EXPERIENCE AND SKILLS:

• Associates or Bachelor’s degree in Banking/Finance/Management or equivalent experience.
• Interpersonal skills to represent the Bank in a positive way in dealing with customers and other employees.
• Cash handling and balancing experience and accuracy highly preferred.
• Strong analytical and customer service skills and effective selling skills.
• Proficient written, verbal and interpersonal skills.
• Ability to operate on-line teller terminal and other standard office equipment such as a computer, typewriter and 10 key calculator/adding machine.
• Ability to stand for long periods and lift 20 to 40 pounds.
• Scheduled Hours:  Full Time including Saturdays

EQUIPMENT USED:

• Computer
• Typewriter
• Ten-Key calculator
• Scanner/Copier/Fax
• Coin Machine

Citizens State Bank is an Equal Opportunity Employer, M/F/Disability/Protected Veteran